We know you’ve got questions and we’ve answered
the most common ones here to save you time.
1. Are your products original?
Yes. 100% original, brand new, and sealed — unless clearly stated otherwise (like Open Box or Foreign Used). No fakes. No repacks.
2. Do your products come with warranty?
Yes. Most of our gadgets come with a warranty. The specific warranty duration and terms will be stated on each product page.
3. Can I pay on delivery?
Yes, you can. But please note: delivery fee must be paid upfront before we dispatch your order..
4. Can I pay in instalments or use Buy Now, Pay Later (BNPL)?
Yes. We have trusted BNPL platforms that allow you to get your gadget now and spread your payment over time. Ask us on WhatsApp and we’ll guide you through it.
5. What if I get a faulty device?
If the device is defective or not working properly, you’re covered by our return and replacement policy — as long as it’s not physical or water damage. If a replacement isn’t available, you’ll get a refund or an alternative option.
6. Do you accept swaps or trade-ins?
Yes, we accept trade-ins for selected products. Reach out to us via call or WhatsApp and let’s talk about it.
7. Is the price negotiable?
Our prices are already set at the best possible rate. But if you’re buying in bulk or want to discuss, you can still reach out — we’re flexible where it makes sense.
8. Where do you deliver to?
We deliver nationwide — straight to your doorstep. The delivery fee is calculated automatically at checkout based on your location.
9. How long does delivery take?
- Lagos (Mainland & Island): 2–5 working days
- Other States: 5–7 working days
10. Can I walk into your physical store?
Absolutely. You can visit us at:
A21, Platinum Plaza, 7 Adepele Street, Computer Village, Ikeja, Lagos.
11. How secure are my payments?
At Best Price Gadgets, your payment is safe.
We use Paystack, a trusted and secure payment processor that is PCI DSS Level 1 certified (the highest level of security for handling card payments).
All connections to Paystack are protected with SSL (Secure Socket Layer) encryption and forced to happen over HTTPS using TLS 1.2. Paystack also uses HSTS to make sure browsers always interact with their services over a secure connection.
This means your card details are encrypted and protected at every step — making your shopping experience safe and secure.
Didn’t See Your Question Here?
No problem.
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